Dissolve or exchange
Not completely satisfied with your order? Then you can exchange the product or dissolve the purchase agreement. On this page we explain how you can do this.
( 1 ) TERMINATE PURCHASE AGREEMENT
Are you not completely satisfied with your order? No problem, you can cancel your order within 14 days of receipt by you or a third party designated by you, who is not the carrier, without giving reasons (this is your right of withdrawal). Even if you have not yet received your order, you can cancel the agreement. We will then wait to refund until we have received the product, or until you prove that you have returned it (whichever comes first).
To make use of your right of withdrawal, you can: model form for dissolution / revocation to fill in or U.S return form to fill in. You canalso let us know in another way that you want to cancel your order. For example, you can email to email@example.com or send a letter in which you indicate that you wish to make use of your right of withdrawal. Please make sure that you provide the same information as the information included on the model form.
After you have indicated that you wish to make use of your right of withdrawal, you still have 14 days to return the product to us. You are on time if you return the goods before the period of 14 days has expired. Please note: the return costs are for your account. You must therefore pay the costs for returning the product to us.
We appreciate it if you indicate why you want to cancel the order. However, you are not obliged to do so.
Send the product to: Coloursuits | Staringstraat 27 | 2152 CW | New Vennep | The Netherlands
Send your return to our return address at your own expense.
Step 1: Make sure the items are well packed. If possible, use the original packaging. Please indicate clearly which product you wish to return.
Step 2: Write or paste our address clearly on the package and make sure that the old shipping labels have been removed and/or made illegible.
Step 3: Take the package to a shipping point.
Shipping is possible via any post office (PostNL, DHL, UPS, DPD, etc.) in your area. Make sure you receive a shipping receipt with track & trace code from the shipping point and keep it safe until the amount has been refunded to your account. You are responsible for the proper arrival of the return shipment.
- You must cancel the order within the cooling-off period (no later than 14 days after receipt of the order). Does the 14th day fall on a weekend or public holiday? Then the reflection period ends on the next working day.
- Products must be sent within 14 days after you have canceled the order. If the package falls outside our return period, we can no longer accept the return package. The package can then be returned after payment of the shipping costs.
- Do you return part of the order and keep the other part? Then no shipping costs will be refunded.
- The costs of the return shipment are for you.
- You may only use the product during the cooling-off period to assess it. So you try out the product as you would in a physical store. You are liable for depreciation of the product if you use the product and this use goes beyond what is necessary to establish the nature, characteristics and functioning of the product. So make sure that you handle the product properly and that the product is complete and not damaged. Any depreciation of the product (such as products without labels or tags, products with make-up stains, products that have been washed, products with a perfume or sweat smell) will be deducted from the amount to be refunded, or the product will be returned to you after payment of the shipping costs.
- Mouth caps may not be returned for hygiene reasons. For hygienic reasons, earrings, swimwear and lingerie are delivered sealed. You can therefore view the earrings, swimwear and lingerie, but as soon as the seal is broken, the right of withdrawal expires and the product cannot be exchanged.
After the day of receipt of your declaration of dissolution, you will receive the payments received by us within 14 days. You will receive a full refund of the purchase price and the shipping costs, with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us. Are you returning part of the order? Then the shipping costs will not be refunded. We will refund you with the same payment method with which you made the original transaction. There are no additional costs for you.
I bought a product on sale. Does the right of withdrawal also apply to me?
Yes, even if you have bought a product in the sale, you can cancel the order within 14 days of receipt.
Please note: items from the Big Sample Sale may not be returned or exchanged! This is because of exclusive prices.
Model form for dissolution / revocation
Click here to download the Model Dissolution / Withdrawal Form.
You can also choose to use our return form:
Click here to download our return form in Dutch.
Click here to download our return form in English.
( 2 ) YOU WANT TO EXCHANGE YOUR PRODUCT
Do you want to exchange the product for a size larger or smaller? Or would you rather receive another product? That is possible! We pay the new shipping costs! The product must be unused and undamaged. You have 14 days from the shipping date to exchange the product.
How do you exchange?
Indicate on the exchange form for which size you want to exchange the item or for which product you want to exchange the item. Send the product you wish to exchange to: Coloursuits, Staringstraat 27, 2152 CW, Nieuw Vennep (Netherlands). Make sure the items are well packed. If possible, use the original packaging. Write or paste our address clearly on the package and make sure that the old shipping labels have been removed and/or made illegible. Take the package to a shipping point. Shipping is possible via any post office (PostNL, DHL, UPS, DPD, etc.) in your area. Make sure you receive a shipping receipt with track & trace code from the shipping point and keep it safe. You are responsible for the proper arrival of the product to be exchanged.
As soon as the product is received by us, we will send the correct size / new article free of charge if stocks are exhaustive. If the desired size / new item is not in stock, you can unfortunately not exchange the product and you can choose between (i) a refund of the purchase price or (ii) have the product returned.
Damaged or broken item
Have you received a damaged or broken item? Then look at our “guarantee” page about your rights.
More info?If you have any questions, you can always send an email to firstname.lastname@example.org or fill in the contact form. We can also be reached on Instagram and Facebook. We aim to answer your questions within 24 hours.