Terms of service

Hi!

Welcome to the Coloursuits webshop. Below you will find our general terms and conditions.

These terms and conditions apply to the use of this website (www.coloursuits.nl) and on all orders placed by you (i.e. the customer) via this website with Coloursuits.

Please read these general terms and conditions carefully. It contains a lot of important information for you as a buyer. We also recommend that you save or print these terms and conditions so that you can read them again later.

Who are we?

We are Coloursuits. A sole proprietorship registered at Frankweg 65A, 2153 PD in Nieuw-Vennep, under Chamber of Commerce number: 72408243.

Via our webshop (www.coloursuits.nl) we sell fashion items from various brands and suppliers.

If you have any questions regarding these terms and conditions or our privacy policy, you can contact us in the following ways:

By email: info@coloursuits.nl

Post life: Frankweg 65A, 2153 PD in New Vennep

And a few more important numbers:

Chamber of Commerce number: 72408243

VAT number Netherlands: NL230957274B01

1 - Definitions

A number of terms are used in these general terms and conditions. Below is an explanation of what these terms exactly mean:

1. Coloursuits, we, we, us: a one-man business located at Frankweg 65A, 2153 PD in Nieuw-Vennep and registered with the Dutch Chamber of Commerce under registration number 72408243;
2. Right of withdrawal: your option to waive the distance contract within the statutory cooling-off period;
3. You, your you(w): any person who uses our website, places an order and/or with whom Coloursuits enters into an agreement or to whom we made an offer;
4. Agreement: any arrangement or agreement between you and Coloursuits, of which agreement these general terms and conditions form an integral part;
5. Party: you or us;
6. Parties: you and us;
7. Written: In these terms and conditions, this also includes communication by e-mail, provided that the identity of the sender and the integrity of the e-mail are sufficiently established.

2 - Applicability

These general terms and conditions apply to every offer, order, purchase, delivery and agreement of, at or with us and all other work performed or to be performed by or on behalf of us.

It sometimes happens that we want to change these general terms and conditions. From the moment we publish the amended terms and conditions on our website, the amended terms and conditions will apply. Such a change does not affect orders that have already been placed. If you regularly place an order via our website, it is therefore advisable to take a look at our terms and conditions every now and then.

The parties can make agreements in good consultation that deviate from these general terms and conditions, if this is recorded in writing.

3 - Your account

To make optimal use of our webshop, you can register via the account registration option on our website. We may at all times determine - at our own discretion - whether to provide an account. It is therefore possible that we refuse an account.

You are responsible for the correctness of the details of your account. We are not liable for errors.

To create an account, you must meet the following requirements:

1. In any case, you can be reached by e-mail;
2. You have filled in all the information we ask for truthfully;
3. You declare that you will always act in accordance with these terms and conditions and all relevant applicable laws and regulations.

Of course we do our best to keep our website as safe as possible. Nevertheless, I am alone you responsible for the use of your account. We therefore assume that everything that happens on your account is done by you. So make sure that you have properly shielded your login details from others and keep your password strictly confidential.

You may only create an account under your own name. It is therefore expressly not allowed to create an account under someone else's name or to pretend to be someone else ('fake profile').

You may cancel your account at any time. Purchase agreements that were already entered into before the deletion of your account will be settled as if your account had not been deleted.

4 - Personal data

When you use our website, we process (personal) data. You can read all about this in our privacy and cookie statement.

5 - Our offer

If our offer has a limited period of validity or if additional conditions are attached to this offer, this will be expressly stated in our offer.

Unfortunately, we cannot guarantee that the products offered in our webshop are actually available at all times. We have the right to withdraw a product at any time.

We have of course compiled the content of our website with the greatest possible care. However, Coloursuits cannot guarantee that all information on the website is always correct and complete. Prices and information on the website are subject to obvious programming or typing errors.

6 - The agreement

An agreement is concluded at the moment that you accept the offer from Coloursuits and meet the conditions set by Coloursuits.

After placing your order, you will receive an e-mail from us with which we confirm your order (“Order Confirmation”).

We reserve the right to refuse orders at any time (including after we have sent an Order Confirmation) if exceptional circumstances force us to do so. We are also entitled at all times to refuse the following orders:

1. an order for several products with a different delivery time;
2. an order for which no correct information has been provided to us (an incorrect e-mail address, for example);
3. an order that exceeds the maximum number of products to be ordered;
4. an order from a customer acting in the exercise of a profession or business.

7 - Your right of withdrawal (dissolve)

You have the right to dissolve the agreement free of charge ('revoke') within a period of 14 days - without giving reasons. This period expires 14 days after the day on which you - or a third party designated by you who is not the carrier - have received the product.

If you want to dissolve the agreement, you can send the model form for dissolution / withdrawal (digitally) to Coloursuits or make it known in another unambiguous way that you waive your purchase. After dissolution, you have another 14 days to return the product.

If the products have been charged to you, you will receive the amount from us including the shipping costs and excluding the direct return costs, if this is the case. Refund will be made in the same way as the original payment, unless you have indicated otherwise.

In the case of a partial return, we will not refund the shipping costs (unless we have calculated the shipping costs per product).

You can find more information about our return policy on our website.

8 - Depreciation

You must handle the product and packaging with care. You may only open the packaging and use the product only to the extent necessary to verify the nature, characteristics and functioning of the products.

If a returned product shows a defect as a result of use that goes beyond what is necessary to assess the nature, quality and function of the product, no refund will be made or the depreciation will be charged to you. So be careful!

9 - What you cannot revoke

You have no right to dissolve the agreement if it concerns the delivery of one of the following products:

• Sealed products that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery.

10 - The price and payment

The price of our products is the price stated on our website at all times, except in the case of an obvious mistake or error. We are not obliged to deliver our products at an incorrect lower price if you could reasonably have recognized the mistake or error.

During the period of validity stated in the offer, the prices of the products offered will not be increased, except for price changes as a result of changes in VAT rates.

Our website describes how and via which payment methods you can pay.

The prices stated on our website are “final prices”. This means that they include the statutory VAT and other levies imposed by the government.

Until the full purchase price has been paid by you, the products remain our property.

If you do not pay on time (for example due to a reversal), we will first send you a reminder to point this out and you will be given a term of 14 days to still pay. If this term expires without you paying, we are entitled to claim statutory interest on the amount due and to charge the extrajudicial collection costs incurred. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500; 10% on the next € 2,500.= and 5% on the next € 5,000.= with a minimum of € 40.=. We may decide to deviate from these amounts and percentages, but only if this is to your advantage. 

Our prices can change at any time. However, such changes will never affect orders for which we have already sent you an Order Confirmation.

11 - Your legal guarantee

We are bound by the legal guarantee of conformity and our guarantee obligation regarding defects in the product sold. In short, this means that you are entitled to a good product. Within the legal guarantee, we ensure that a defective product is repaired or - if repair is not reasonably possible - replaced as soon as possible. You can read more about the warranty we provide in our warranty policy.

You are obliged to check the products delivered to you and to check whether there are any shortcomings. Have you found that the product is defective? Then you must report this to us in time.

12 - Delivery, execution of agreement

The delivery has taken place at the moment that you - or a third party designated by you - acquires physical possession of the products.

We use the address that you have made known to us as the place of delivery.

After your order has been processed by us, you will receive an e-mail and / or text message from us with a track & trace link with which you can track the package at any time. Of course we strive to deliver the order of your product(s) as soon as possible and in any case on the date stated on our Order Confirmation. If no delivery date has been communicated by us, delivery will in any event be made by us within a maximum period of 30 days from the date of the Order Confirmation.

If we are unable to deliver within 30 days, we will notify you and you will have the option to:

(i) proceed with the purchase by agreeing a new delivery date with us, or

(ii) dissolve the agreement with a full refund of the amount paid.

The risk of damage and / or loss of products rests with us until the moment of delivery to you.

If 30 days after the first attempt to deliver the products, the products have not been delivered and the reason for this is not with us, the agreement will be terminated by us.

We may engage third parties in the performance of the obligations arising from the agreement.

13 - Do you have a complaint?

Do you have a complaint? Then you can contact us via e-mail, our contact form or via our Instagram or Facebook account. In principle, we will respond to your complaint within 14 days. If it is not possible to provide a substantive or final response within this period, we will in any case confirm receipt of your complaint and you will receive an indication from us of the period within which we expect to be able to give you a substantive or final response.

If the delivered product does not comply with the agreement, you must inform us within a reasonable period of time after you have discovered the defect.

You can submit a dispute to the Disputes Committee via the ODR platform (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=NL). 

14 - In case we have a conflict

Dutch law applies to the agreement.

Insofar as not stipulated otherwise by mandatory law, all conflicts that may arise in connection with the agreement will be submitted to the competent Dutch court in the district where Coloursuits is located.